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Your team often needs to share information about one ONU, for example a customer complaint or a repair for the next visit. With Notes, you write it on the ONU page, and everyone who opens the ONU sees it. When a note needs work from a colleague, you assign it to that user. The note then becomes a ticket.
What it does
- Add notes to any ONU, on the ONU page.
- Assign a note to a user, so it becomes a ticket. The user gets an email.
- Reply to a ticket, reassign it, resolve it and reopen it.
- See your tickets in the Inbox, and your unread tickets in the bell of the top menu.
- Find the ONUs with open tickets in the Configured list.